Privacy Policy
Privacy Policy
Privacy Policy
Resonance by Lavendaire
Effective Date: January 20, 2026
Resonance by Lavendaire
Effective Date: January 20, 2026
Resonance by Lavendaire
Effective Date: January 20, 2026
This Privacy Policy describes how Lavendaire, Inc. ("we," "us," "our") collects, uses, shares, and protects your information when you use the Resonance mobile application, website, and related services (the "Service").
By using Resonance, you agree to this Privacy Policy. If you do not agree, do not use the Service.
This Privacy Policy describes how Lavendaire, Inc. ("we," "us," "our") collects, uses, shares, and protects your information when you use the Resonance mobile application, website, and related services (the "Service").
By using Resonance, you agree to this Privacy Policy. If you do not agree, do not use the Service.
Information We Collect
Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
Information You Provide. When you create an account or use the Service, you may provide account information (name, email, password, date of birth), payment information (billing address; card details processed by Stripe, not stored by us), communications (support messages, feedback, survey responses), and optional profile information.
Information Collected Automatically. When you use the Service, we automatically collect usage data (tracks played, listening duration, favorites, playlists, search queries), gamification data (Inner Universe progress, achievements, personality results), device information (device type, OS, app version, IP address, mobile carrier), approximate location (country, region, time zone from IP address; we do not collect precise GPS), and performance data (app metrics, crash reports, error logs).
Information from Third Parties. We may receive information from payment processors (Stripe, RevenueCat) including transaction details and subscription status, app stores (Apple, Google) including purchase history and download data, social media platforms when you connect your account, and analytics providers.
Information You Share Publicly. When you share listening statistics, personality results, or achievements to social media, that information becomes publicly visible according to the platform's privacy settings.
We collect information you provide directly, information collected automatically, and information from third parties.
Information You Provide. When you create an account or use the Service, you may provide account information (name, email, password, date of birth), payment information (billing address; card details processed by Stripe, not stored by us), communications (support messages, feedback, survey responses), and optional profile information.
Information Collected Automatically. When you use the Service, we automatically collect usage data (tracks played, listening duration, favorites, playlists, search queries), gamification data (Inner Universe progress, achievements, personality results), device information (device type, OS, app version, IP address, mobile carrier), approximate location (country, region, time zone from IP address; we do not collect precise GPS), and performance data (app metrics, crash reports, error logs).
Information from Third Parties. We may receive information from payment processors (Stripe, RevenueCat) including transaction details and subscription status, app stores (Apple, Google) including purchase history and download data, social media platforms when you connect your account, and analytics providers.
Information You Share Publicly. When you share listening statistics, personality results, or achievements to social media, that information becomes publicly visible according to the platform's privacy settings.
How We Use Your Information
How We Use Your Information
We use your information to provide and manage the Service, including account creation, subscriptions, and payments. We deliver audio content and personalized recommendations, track progress, streaks, and gamification rewards, and enable offline listening where available. We provide customer support, send account notifications, subscription reminders, and service updates, and send promotional emails with your consent (you can opt out anytime). We analyze usage patterns to improve the Service, develop new features and content, prevent fraud, ensure security, enforce our Terms & Conditions, and comply with legal obligations.
We use your information to provide and manage the Service, including account creation, subscriptions, and payments. We deliver audio content and personalized recommendations, track progress, streaks, and gamification rewards, and enable offline listening where available. We provide customer support, send account notifications, subscription reminders, and service updates, and send promotional emails with your consent (you can opt out anytime). We analyze usage patterns to improve the Service, develop new features and content, prevent fraud, ensure security, enforce our Terms & Conditions, and comply with legal obligations.
How We Share Your Information
How We Share Your Information
We do not sell your personal information.
We share information only in limited circumstances. We share information with service providers who help operate the Service, including Stripe (payment processing), RevenueCat (subscription management), Supabase (database hosting), DigitalOcean (server hosting), Kit/ConvertKit (email marketing), and Expo (mobile app framework). These providers are contractually required to protect your information and use it only to provide services to us.
We may disclose information to comply with court orders, subpoenas, or legal process, respond to government requests, enforce our Terms & Conditions, protect rights, property, or safety of Lavendaire, users, or the public, and investigate fraud or security issues.
If Lavendaire is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy. We may share information for other purposes when you give explicit permission. We may share aggregated, anonymized data that cannot identify you for research, marketing, or public announcements.
We do not sell your personal information.
We share information only in limited circumstances. We share information with service providers who help operate the Service, including Stripe (payment processing), RevenueCat (subscription management), Supabase (database hosting), DigitalOcean (server hosting), Kit/ConvertKit (email marketing), and Expo (mobile app framework). These providers are contractually required to protect your information and use it only to provide services to us.
We may disclose information to comply with court orders, subpoenas, or legal process, respond to government requests, enforce our Terms & Conditions, protect rights, property, or safety of Lavendaire, users, or the public, and investigate fraud or security issues.
If Lavendaire is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy. We may share information for other purposes when you give explicit permission. We may share aggregated, anonymized data that cannot identify you for research, marketing, or public announcements.
Data Security
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure password storage, and regular security assessments. We use Stripe, a PCI-DSS Level 1 certified payment processor, and we never store complete credit card numbers.
The safety and security of your information also depends on you. You are responsible for keeping your password confidential and not sharing your account with others. If you believe your account has been compromised, contact us immediately at support@lavendaire.com.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by law.
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure password storage, and regular security assessments. We use Stripe, a PCI-DSS Level 1 certified payment processor, and we never store complete credit card numbers.
The safety and security of your information also depends on you. You are responsible for keeping your password confidential and not sharing your account with others. If you believe your account has been compromised, contact us immediately at support@lavendaire.com.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by law.
Your Privacy Rights
Your Privacy Rights
You may view and edit account information in App Settings or request a copy of your data by emailing support@lavendaire.com.
You may delete your account by using "Delete Account" in App Settings, accessing account management on our website, submitting a request at https://resonance.lavendaire.com/delete-account, or emailing support@lavendaire.com. We will process deletion requests within 10 days and delete personal information within 30 days, except as required by law.
You may opt out of promotional emails by clicking "Unsubscribe" in any promotional email, adjusting preferences in Account Settings, or emailing support@lavendaire.com. You will still receive transactional emails such as receipts and account notifications.
You may request your data in portable format by contacting support@lavendaire.com.
You may view and edit account information in App Settings or request a copy of your data by emailing support@lavendaire.com.
You may delete your account by using "Delete Account" in App Settings, accessing account management on our website, submitting a request at https://resonance.lavendaire.com/delete-account, or emailing support@lavendaire.com. We will process deletion requests within 10 days and delete personal information within 30 days, except as required by law.
You may opt out of promotional emails by clicking "Unsubscribe" in any promotional email, adjusting preferences in Account Settings, or emailing support@lavendaire.com. You will still receive transactional emails such as receipts and account notifications.
You may request your data in portable format by contacting support@lavendaire.com.
Data Retention
Data Retention
We retain information while your account is active or as needed to provide the Service. After deletion, personal information is deleted within 30 days, except as required for legal requirements (tax records, legal disputes), backups (retained up to 90 days before permanent deletion), or aggregated data (may be retained indefinitely). Transaction records are retained for 7 years for tax and financial compliance.
We retain information while your account is active or as needed to provide the Service. After deletion, personal information is deleted within 30 days, except as required for legal requirements (tax records, legal disputes), backups (retained up to 90 days before permanent deletion), or aggregated data (may be retained indefinitely). Transaction records are retained for 7 years for tax and financial compliance.
California Privacy Rights (CCPA)
California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information (subject to exceptions), the right to opt out (we do not sell personal information), the right to non-discrimination when exercising rights, and the right to correct inaccurate information.
We collect the following categories of information: identifiers (name, email, IP address, device ID), commercial information (purchase history, subscription status), internet activity (app usage, search queries), geolocation (approximate location from IP), and inferences (preferences, listening patterns). We do not collect audio/visual recordings of you, professional/employment information, education information, or sensitive personal information beyond what is necessary.
To exercise your rights, email support@lavendaire.com with your request. Include your full name, email address, and specific right you wish to exercise.
Under California's "Shine the Light" law, you may request information about disclosure to third parties for marketing by emailing support@lavendaire.com.
California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information (subject to exceptions), the right to opt out (we do not sell personal information), the right to non-discrimination when exercising rights, and the right to correct inaccurate information.
We collect the following categories of information: identifiers (name, email, IP address, device ID), commercial information (purchase history, subscription status), internet activity (app usage, search queries), geolocation (approximate location from IP), and inferences (preferences, listening patterns). We do not collect audio/visual recordings of you, professional/employment information, education information, or sensitive personal information beyond what is necessary.
To exercise your rights, email support@lavendaire.com with your request. Include your full name, email address, and specific right you wish to exercise.
Under California's "Shine the Light" law, you may request information about disclosure to third parties for marketing by emailing support@lavendaire.com.
European Privacy Rights (GDPR)
European Privacy Rights (GDPR)
EU/EEA/UK residents have rights under the General Data Protection Regulation. We process your information based on contract (to provide requested Service), consent (for marketing and optional features), legitimate interests (service improvement, fraud prevention, usage analysis), and legal obligations (tax and legal compliance).
Your rights include the right to access (confirm we process your data and access it), right to rectification (correct inaccurate data), right to erasure (request deletion when data no longer necessary), right to restrict processing (limit how we use your data), right to data portability (receive data in structured format), right to object (object to processing for direct marketing), and rights related to automated decision-making (we do not use automated decision-making with legal effects).
To exercise your rights, email support@lavendaire.com with your request. You may lodge complaints with your Data Protection Authority: https://edpb.europa.eu/about-edpb/board/members_en
EU/EEA/UK residents have rights under the General Data Protection Regulation. We process your information based on contract (to provide requested Service), consent (for marketing and optional features), legitimate interests (service improvement, fraud prevention, usage analysis), and legal obligations (tax and legal compliance).
Your rights include the right to access (confirm we process your data and access it), right to rectification (correct inaccurate data), right to erasure (request deletion when data no longer necessary), right to restrict processing (limit how we use your data), right to data portability (receive data in structured format), right to object (object to processing for direct marketing), and rights related to automated decision-making (we do not use automated decision-making with legal effects).
To exercise your rights, email support@lavendaire.com with your request. You may lodge complaints with your Data Protection Authority: https://edpb.europa.eu/about-edpb/board/members_en
Children's Privacy
Children's Privacy
Resonance is not intended for children under 13. We do not knowingly collect information from children under 13. Users ages 13-17 may use the Service only with parental or guardian consent. Parents and guardians may review their child's information, request deletion, or refuse further collection. If we learn we collected data from a child under 13, we delete it promptly. Parents may report collection from children under 13 at support@lavendaire.com.
Resonance is not intended for children under 13. We do not knowingly collect information from children under 13. Users ages 13-17 may use the Service only with parental or guardian consent. Parents and guardians may review their child's information, request deletion, or refuse further collection. If we learn we collected data from a child under 13, we delete it promptly. Parents may report collection from children under 13 at support@lavendaire.com.
Cookies and Tracking
Cookies and Tracking
We use essential cookies (required for Service functionality), analytics cookies (to understand usage and performance), and preference cookies (to remember settings). You may control cookies through your web browser settings. On mobile devices, you can limit ad tracking through iOS Settings > Privacy > Tracking > Limit Ad Tracking or Android Settings > Google > Ads > Opt out of Ads Personalization. Disabling cookies may limit Service functionality.
We honor Do Not Track signals. When detected, we do not track your browsing for advertising, limit analytics to essential functionality, and do not use marketing cookies. You can enable Do Not Track through your web browser privacy settings, iOS Settings > Safari > Prevent Cross-Site Tracking, or Android Settings > Site Settings > Do Not Track.
We use essential cookies (required for Service functionality), analytics cookies (to understand usage and performance), and preference cookies (to remember settings). You may control cookies through your web browser settings. On mobile devices, you can limit ad tracking through iOS Settings > Privacy > Tracking > Limit Ad Tracking or Android Settings > Google > Ads > Opt out of Ads Personalization. Disabling cookies may limit Service functionality.
We honor Do Not Track signals. When detected, we do not track your browsing for advertising, limit analytics to essential functionality, and do not use marketing cookies. You can enable Do Not Track through your web browser privacy settings, iOS Settings > Safari > Prevent Cross-Site Tracking, or Android Settings > Site Settings > Do Not Track.
International Data Transfers
International Data Transfers
Resonance operates from the United States and information is stored on U.S. servers. If you are outside the U.S., by using the Service, you consent to transfer of information to the U.S., where data protection laws may differ. For EU/UK users, we use Standard Contractual Clauses approved by the European Commission for data transfers.
Resonance operates from the United States and information is stored on U.S. servers. If you are outside the U.S., by using the Service, you consent to transfer of information to the U.S., where data protection laws may differ. For EU/UK users, we use Standard Contractual Clauses approved by the European Commission for data transfers.
Third-Party Services and Links
Third-Party Services and Links
Third-Party Service Providers. We work with trusted third-party providers (like payment processors, cloud hosting, analytics, and email platforms) to help operate and improve the Service. These partners are contractually bound to protect your data and use it only for agreed purposes.
Third-Party Links. The Service may link to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before using them.
Social Media Sharing. When you share content to social media, your activity is governed by platform privacy policies.
Third-Party Service Providers. We work with trusted third-party providers (like payment processors, cloud hosting, analytics, and email platforms) to help operate and improve the Service. These partners are contractually bound to protect your data and use it only for agreed purposes.
Third-Party Links. The Service may link to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before using them.
Social Media Sharing. When you share content to social media, your activity is governed by platform privacy policies.
Changes to This Privacy Policy
Changes to This Privacy Policy
We may update this Policy from time to time. When we do, we will update the "Effective Date" at the top, post the updated policy on this page and in the Service, notify registered users of material changes via email, and for subscribers, changes take effect at next renewal. Continued use after changes means acceptance.
We may update this Policy from time to time. When we do, we will update the "Effective Date" at the top, post the updated policy on this page and in the Service, notify registered users of material changes via email, and for subscribers, changes take effect at next renewal. Continued use after changes means acceptance.
Contact
Contact
If you have questions, comments, or concerns about this privacy policy, please contact us by email at support@lavendaire.com or by mail at Lavendaire Inc. P.O. Box 296; Brea, CA 92822.
If you have questions, comments, or concerns about this privacy policy, please contact us by email at support@lavendaire.com or by mail at Lavendaire Inc. P.O. Box 296; Brea, CA 92822.