Help & Guide
Help & Guide
Help & Guide
If you’re having trouble with the app or have a question, you’re in the right place. Before submitting a support request, you might find what you need here:
If you’re having trouble with the app or have a question, you’re in the right place. Before submitting a support request, you might find what you need here:
If you’re having trouble with the app or have a question, you’re in the right place. Before submitting a support request, you might find what you need here:
Getting Started
Getting Started
Getting Started
Welcome to your sound sanctuary! Sign up here or in the Resonance app to start exploring. Visit our Upgrade Page to unlock Premium plans.
Welcome to your sound sanctuary! Sign up here or in the Resonance app to start exploring. Visit our Upgrade Page to unlock Premium plans.
Welcome to your sound sanctuary! Sign up here or in the Resonance app to start exploring. Visit our Upgrade Page to unlock Premium plans.
How do I sign up or log in?
How do I sign up or log in?
How do I sign up or log in?
Is there a free version of Resonance?
Is there a free version of Resonance?
Is there a free version of Resonance?
How do I upgrade to Premium?
How do I upgrade to Premium?
How do I upgrade to Premium?
Listening Experience
Listening Experience
Listening Experience
Everything you need to know about playing, downloading, and troubleshooting audio.
Everything you need to know about playing, downloading, and troubleshooting audio.
Everything you need to know about playing, downloading, and troubleshooting audio.
Can I listen offline?
Can I listen offline?
Can I listen offline?
Why did an audio stop playing?
Why did an audio stop playing?
Why did an audio stop playing?
I can’t hear sound from an audio.
I can’t hear sound from an audio.
I can’t hear sound from an audio.
Gamification & Inner Universe
Gamification & Inner Universe
Gamification & Inner Universe
Track your progress, earn cosmic rewards, and watch your Inner Universe grow with every session.
Track your progress, earn cosmic rewards, and watch your Inner Universe grow with every session.
Track your progress, earn cosmic rewards, and watch your Inner Universe grow with every session.
What is the Inner Universe?
What is the Inner Universe?
What is the Inner Universe?
What is Stardust?
What is Stardust?
What is Stardust?
What counts as a session?
What counts as a session?
What counts as a session?
Why didn’t my Focus Timer count as a session?
Why didn’t my Focus Timer count as a session?
Why didn’t my Focus Timer count as a session?
How do streaks work?
How do streaks work?
How do streaks work?
What counts as a session?
What counts as a session?
What counts as a session?
What is the Weekly Streak on the home screen?
What is the Weekly Streak on the home screen?
What is the Weekly Streak on the home screen?
What do I earn from streaks?
What do I earn from streaks?
What do I earn from streaks?
How do I unlock Stars, Planets, and Galaxies?
How do I unlock Stars, Planets, and Galaxies?
How do I unlock Stars, Planets, and Galaxies?
What are XP and Levels for?
What are XP and Levels for?
What are XP and Levels for?
How do challenges work?
How do challenges work?
How do challenges work?
What is my Listening Personality?
What is my Listening Personality?
What is my Listening Personality?
Can I reset my progress?
Can I reset my progress?
Can I reset my progress?
Features & Future Plans
Features & Future Plans
Features & Future Plans
Explore current features and what’s coming next.
Explore current features and what’s coming next.
Explore current features and what’s coming next.
Can I create custom playlists?
Can I create custom playlists?
Can I create custom playlists?
Is journaling available in the app?
Is journaling available in the app?
Is journaling available in the app?
Troubleshooting
Troubleshooting
Troubleshooting
Quick fixes for crashes, login, and device issues —report a bug if problems continue.
Quick fixes for crashes, login, and device issues —report a bug if problems continue.
Quick fixes for crashes, login, and device issues —report a bug if problems continue.
The app is crashing. What should I do?
The app is crashing. What should I do?
The app is crashing. What should I do?
I didn’t receive my login link.
I didn’t receive my login link.
I didn’t receive my login link.
The app isn’t working properly on my phone.
The app isn’t working properly on my phone.
The app isn’t working properly on my phone.
Billing & Subscription
Billing & Subscription
Billing & Subscription
Manage your subscription or request support anytime. Visit your Account Page to cancel, or reach out at support@lavendaire.com.
Manage your subscription or request support anytime. Visit your Account Page to cancel, or reach out at support@lavendaire.com.
Manage your subscription or request support anytime. Visit your Account Page to cancel, or reach out at support@lavendaire.com.
How do I cancel my subscription?
How do I cancel my subscription?
How do I cancel my subscription?
Can I get a refund?
Can I get a refund?
Can I get a refund?
Will I lose my progress if I cancel?
Will I lose my progress if I cancel?
Will I lose my progress if I cancel?
Account, Privacy & Data
Account, Privacy & Data
Account, Privacy & Data
Manage or delete your account anytime in Account Settings. Your privacy matters—learn more in our Privacy Policy.
Manage or delete your account anytime in Account Settings. Your privacy matters—learn more in our Privacy Policy.
Manage or delete your account anytime in Account Settings. Your privacy matters—learn more in our Privacy Policy.
How do I delete my account?
How do I delete my account?
How do I delete my account?
Is my data private?
Is my data private?
Is my data private?
Beta + Feedback
Beta + Feedback
Beta + Feedback
Help shape Resonance with your feedback: Request Feature, Report bugs, or join Discord.
Help shape Resonance with your feedback: Request Feature, Report bugs, or join Discord.
Help shape Resonance with your feedback: Request Feature, Report bugs, or join Discord.
I noticed something missing — is that normal?
I noticed something missing — is that normal?
I noticed something missing — is that normal?
How can I help improve Resonance?
How can I help improve Resonance?
How can I help improve Resonance?